سياسة الاستبدال و الاسترجاع

Return and Exchange Policy – Al-Sail Multitrading Establishment At Al-Sail Multitrading Establishment, we are committed to customer satisfaction and providing high-quality products in the fields of plastics, detergents, personal care, and charcoal. We are pleased to serve you according to a fair and flexible return and exchange policy. First: Return Conditions The customer has the right to request a product return in the following cases: 1. Within 3 days from the date of receipt If the customer wishes to return the product without a reason, provided that: The product is in its original condition, unused or unopened. The original packaging is intact without any damage. Fragile products or consumables are inspected before accepting the request. 2. If a damaged or different product is received, the return is free of charge, provided that: Customer service is notified within 24 hours of receipt. Photos showing the damage or difference in the product are sent. 3. Non-returnable products For health and regulatory reasons, the following cannot be returned or exchanged: Personal care products after opening. Tissues, sanitary pads, opened shampoos. Liquid or powder detergents after opening the container. Charcoal after opening the bag or using part of it. Second: Exchange Conditions The customer has the right to exchange the product within 7 days of receipt in the following cases: Size, type, or model difference. Receipt of a product with a manufacturing defect. Customer’s desire to exchange the product for another with or without paying the price difference (if any). Exchange conditions: The product is unused. In its original condition. Attached with the invoice or order number. Third: Return or Exchange Fees If the error is from the store (wrong product – damaged – not matching): The store bears the full cost. If the reason is from the customer (change of mind – inappropriate size – desire to change): The customer bears the shipping fees for both directions. Fourth: Return and Exchange Request Procedure The customer can submit the request via: Customer service WhatsApp Or through the "Contact Us" page in the store Or through the customer account within the store Please provide us with: Order number Customer name Product photos (if damaged) Reason for return or exchange A response will be provided within 24–48 hours. Fifth: Refund Duration The refund will be processed to the same payment method within 3–7 working days after receiving and inspecting the product. Electronic payments may take longer depending on the bank. Sixth: Shipping and Cancellation Policy Orders can be canceled before shipping without any fees. After shipping, it will be handled as a return according to the above conditions. Seventh: Important Notes We adhere to the Saudi Electronic Commerce Law and consumer rights. In case of any dispute, the applicable regulations in the Kingdom of Saudi Arabia will be followed.